FAQ
We have gathered the answers to our most frequently asked questions below. If you cannot find what you are looking for, our customer service team is available to help.
How long will it take to receive my order?
We work with the following estimated timeframes:
Handling Time: 2 to 5 working days for processing, inspection, and packaging.
Transit Time: 6 to 12 working days after dispatch.
Estimated Total Time: Between 8 and 17 working days, depending on your location within the United Kingdom.
Is delivery really free?
Yes. All purchases made at https://northfrontieruk.com/ include free shipping to any address within the United Kingdom, with no minimum spend required.
Where is North Frontier based?
Our company is registered in the United Kingdom, with our business address at BR - R. Graça Aranha, 193 - Vargem Grande Pinhais - PR, 83321-020. We operate exclusively online to serve customers across the UK.
I received a faulty item or the wrong product. What should I do?
Please contact us within 15 days of delivery by sending photos of the item and packaging to sales.department@northfrontieruk.com Once the issue is confirmed, we will arrange a replacement or a full refund at no additional cost.
Can I cancel an order?
Yes. You can cancel your order within 24 hours of purchase. If the order has already been dispatched, you will need to wait for delivery and then request a return within the 15-day period.
How does the return and exchange policy work?
You have up to 15 consecutive days after delivery to request a return or exchange, provided the item is in good condition with original packaging and accessories. Please refer to our Return and Refund Policy for full details.
How long does it take to receive my refund?
Once the returned item is received and inspected, the refund will be processed within 10 working days using the original payment method.
Do the clothes have a guarantee?
Yes. Our products are covered against manufacturing defects. If you identify any issue, please contact us within 15 days of delivery.
How do I contact customer service?
You can contact us via email at sales.department@northfrontieruk.com or by phone/WhatsApp at +44 7451 248266, Monday to Friday from 8am to 10pm.
Do you ship abroad?
At the moment, we only accept orders with delivery addresses within the United Kingdom.
Is there a physical shop I can visit?
We are an online-only fashion brand. This allows us to offer a wider selection, better convenience, and competitive pricing.
Is it possible to buy in bulk or wholesale?
Yes, we accept larger volume orders. Please contact us at sales.department@northfrontieruk.com to discuss options and conditions.
How do I request an exchange for an item?
Simply contact us with your order number and reason for the exchange. Our team will guide you through the process quickly and efficiently.
How can I track my parcel?
A tracking code will be sent to your email once your order is dispatched. You can track your parcel using the tracking page provided on our website.
Contact Information
Company Name: North Frontier
Address: 40 Chorley New Rd, Bolton BL1 4AP, Reino Unido
Phone: +44 7451 248266
Email: sales.department@northfrontieruk.com
Opening Hours: Mon–Fri: 8am to 10pm
Response Time: 1 to 2 working days