FAQ
Frequently Asked Questions (FAQ)
Below are answers to some of our customers' most frequently asked questions. If you can't find the information you're looking for, our customer support team will be happy to assist you.
How long does delivery take?
Our estimated processing and delivery times are:
- Order Processing: 2–5 business days for order verification, quality inspection, and packaging.
- Shipping Time: 6–12 business days after dispatch.
- Total Estimated Delivery Time: 8–17 business days, depending on your location within the United Kingdom.
Is shipping really free?
Yes. We offer free shipping on all orders throughout the United Kingdom, with no minimum purchase required.
Where is North Frontier located?
North Frontier is an online-only store serving customers across the United Kingdom.
I received a defective or incorrect product. What should I do?
Please contact us within 15 calendar days of receiving your order at:
sales.department@northfrontieruk.com
Include:
- Your order number
- Photos of the product
- Photos of the package
After reviewing your request, we will provide a replacement or a full refund at no additional cost.
Can I cancel my order?
Yes.
Orders may be cancelled within 24 hours of purchase confirmation, provided they have not yet been dispatched.
If your order has already been shipped, you will need to wait until it is delivered before requesting a return in accordance with our Returns & Refund Policy.
How does your Returns & Refund Policy work?
You may request a return or exchange within 15 calendar days of receiving your order.
Returned items must be in good condition, preferably in their original packaging and with all included accessories.
Please refer to our Returns & Refund Policy for complete details.
How long does it take to receive a refund?
Once the returned product has been received and inspected, approved refunds are processed within 10 business days using the original payment method.
Do your products come with a warranty?
Yes.
All products are covered against manufacturing defects.
If you discover a manufacturing defect, please contact us within 15 calendar days of receiving your order.
How can I contact customer support?
You can reach our customer support team by email:
sales.department@northfrontieruk.com
Customer Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (UK Time)
Do you deliver throughout the United Kingdom?
Yes.
We ship to customers across England, Scotland, Wales, and Northern Ireland.
Do you have a physical store?
No.
North Frontier operates exclusively online, allowing us to offer a wider product selection, competitive prices, and nationwide delivery throughout the United Kingdom.
Do you offer wholesale orders?
Yes.
We accept bulk and wholesale orders.
For wholesale enquiries, please contact:
sales.department@northfrontieruk.com
How do I request an exchange?
Simply contact us with:
- Your order number
- The reason for the exchange
- The size, colour, or model you would like instead
Our support team will guide you through the entire exchange process.
How can I track my order?
Once your order has been dispatched, you will receive an email containing:
- Your tracking number
- A tracking link to monitor your shipment
You can follow your order until it has been successfully delivered.
Contact Information
Company: North Frontier
Email: sales.department@northfrontieruk.com
Customer Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (UK Time)
Response Time:
Up to 2 business days
Last Updated
18 July 2026