Shipping policy
At North Frontier, we are committed to ensuring that your order arrives safely, within the estimated delivery time, and in excellent condition. Below you will find detailed information about our shipping process.
Shipping Area
We currently ship throughout Mexico.
Free Shipping
We offer free shipping on all orders, regardless of the purchase amount.
Order Processing & Delivery Times
Our logistics process is divided into several stages to provide greater transparency.
Order Confirmation
Orders with payment approved by 2:00 PM (Mexico City Time) on business days will be processed the same business day.
Orders approved after this time, on weekends, or on public holidays will be processed on the next business day.
Order Preparation
After payment confirmation, our team will:
- Verify your order
- Pick and prepare the products
- Perform a quality inspection
- Carefully package your order
This process typically takes 2 to 5 business days.
Delivery Time
Once your order has been shipped, the estimated delivery time is 6 to 12 business days, depending on your location and the shipping carrier.
Total Estimated Delivery Time
The total estimated delivery time is 8 to 17 business days, including order preparation and shipping.
Shipping Carriers
Orders are delivered through trusted logistics partners serving all regions of Mexico.
The shipping carrier will be selected automatically based on the destination to provide the best balance of speed, reliability, and security.
Order Tracking
Once your order has been shipped, you will receive an email containing:
- Your tracking number
- A link to track your shipment
- Shipping status updates
You will be able to monitor your order until it has been successfully delivered.
Shipping Address Responsibility
Orders will only be delivered to the shipping address provided during checkout.
Please carefully review your shipping information before completing your purchase.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Unknown recipient
- Recipient unavailable after delivery attempts
A new shipping fee may be required before the order can be reshipped.
Damaged Products
If your package shows signs of damage or tampering upon delivery, we recommend refusing the shipment.
If the issue is discovered after opening the package, please contact us within 15 calendar days and provide:
- Your order number
- Photos of the package
- Photos of the product
- A description of the issue
Customer Support Email:
sales.department@northfrontieruk.com
Lost or Missing Orders
If your order is confirmed as lost during transit, North Frontier will offer one of the following options:
- A replacement product at no additional cost; or
- A full refund of the purchase price.
Contact Information
North Frontier
Email: sales.department@northfrontieruk.com
Customer Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Mexico City Time)
Response Time:
Up to 2 business days.
Last Updated
July 18, 2026