Privacy policy
North Frontier is committed to protecting the personal data of its customers, in compliance with the UK GDPR (United Kingdom General Data Protection Regulation) and the Data Protection Act 2018. This policy explains how your information is collected, used, stored, and protected.
Identification of the Data Controller
Address: 40 Chorley New Rd, Bolton BL1 4AP, Reino Unido
Privacy Enquiries Email: sales.department@northfrontieruk.com
Personal Data Collected
At North Frontier, we collect the following personal data:
Identity Data: Full name, tax identification number (if applicable).
Contact Data: Email address, telephone number, and full delivery address.
Payment Data: Credit card information (processed via a secure gateway).
Technical/Browsing Data: IP address, cookies, pages accessed, and time spent on the site.
Why do we collect personal data?
We use your personal data for the following purposes:
To process and deliver orders.
To send purchase confirmations and delivery updates.
To process payments and prevent fraud.
To respond to enquiries and provide customer support.
To send marketing communications regarding products and promotions (subject to your consent).
To comply with legal and tax obligations.
To improve your browsing experience on our website.
Data Collected Automatically
When you visit our site, we record technical information via cookies and tracking pixels, including: your IP address, device type, browser type, and the journey taken through our pages.
Legal Basis for Processing
Data processing is carried out based on the following legal grounds under the UK GDPR (United Kingdom General Data Protection Regulation):
Performance of a Contract: To process purchases and carry out deliveries (Article 6(1)(b)).
Legal Obligation: For issuing invoices and complying with legal and regulatory requirements (Article 6(1)(c)).
Consent: For sending marketing communications, where you have given your explicit consent (Article 6(1)(a)).
Legitimate Interest: For fraud prevention, security, and service improvement (Article 6(1)(f)).
Data Sharing
Your data may be shared with:
Postal Services/Couriers: For processing and tracking deliveries.
Payment Gateways: For the secure processing of transactions.
Shopify Platform: For the operation of the online shop.
Public Authorities: When there is a legal requirement to do so.
We do not sell, rent, or trade your personal data with third parties.
Cookies
We use cookies to:
Keep your browsing session active.
Remember items in your shopping basket.
Analyse website traffic.
Personalise your experience.
You can configure your browser to refuse cookies, though some website features may be affected.
Data Security
We adopt technical and organisational measures to ensure the protection of your information:
Use of SSL certificates (HTTPS encryption).
Payment processing in a secure environment.
Data access restricted to authorised staff only.
Storage on protected servers.
Data Retention
Your data is stored for the period necessary to:
Fulfil the contract and comply with legal product warranties.
Meet tax obligations (such as retaining invoices for up to 5 years).
Exercise rights in legal proceedings.
After these periods, the data is either deleted or anonymised.
Your Rights (UK GDPR)
Under the UK GDPR, you have the following rights:
Confirmation: To know if we are processing your data.
Access: To request a copy of your personal data.
Correction: To request updates to incomplete or inaccurate data.
Erasure/Restriction: To request deletion or restriction of unnecessary or excessive data.
Portability: To receive your data in a structured format.
Withdraw Consent: To withdraw your consent at any time.
To exercise any of these rights, please contact us at:
sales.department@northfrontieruk.com
Additional Information
Minors: Our shop is exclusively intended for persons over 18 years of age. We do not intentionally collect data from minors.
Third-Party Sites: We are not responsible for the privacy practices of partners or portals accessed via links on our site.
International Storage: Your data may be hosted on cloud servers outside of the United Kingdom, in accordance with the UK GDPR.
Changes to this Policy
This Privacy Policy may be updated periodically. We recommend checking this page regularly. Significant changes will be communicated via email or a notice on the website.
Email: sales.department@northfrontieruk.com
Phone: +44 7451 248266
Customer Service Hours: Mon–Fri: 8am to 10pm
Response Time: 1 to 2 working days
Company Details