Refund policy
Return & Exchange Request Period
You may request a return, exchange, or refund within 15 calendar days of receiving your order.
Return Conditions
To be eligible for a return, the product must meet the following requirements:
- Be in good condition.
- Not show damage caused by misuse, accidents, or unauthorized modifications.
- Be returned, preferably, in its original packaging.
- Include all accessories originally shipped with the product.
- Include proof of purchase or the order number.
Restocking Fee
North Frontier does not charge any restocking fees for returns or exchanges.
Returns Due to Manufacturing Defects
When can you request it?
If the product has a manufacturing defect upon arrival or develops a defect during its initial use.
Who pays for return shipping?
North Frontier will cover all shipping costs related to returns for manufacturing defects.
How to request a return
-
Contact our customer support team at:
sales.department@northfrontieruk.com - Provide your order number.
- Describe the defect.
- Attach clear photos or videos showing the issue.
- Wait for the return instructions sent by email.
- Return the product, preferably in its original packaging with all included accessories.
After receiving and inspecting the product, you may choose one of the following options:
- Receive a replacement product.
- Receive a full refund of the purchase price.
If you choose a replacement, North Frontier will cover the shipping cost of the new product.
Refund Processing Time
Approved refunds will be processed within 10 business days after the returned product has been received and successfully inspected.
Returns Due to Order Cancellation or Change of Mind
When can you request it?
If you wish to cancel your purchase within 15 calendar days after receiving your order.
Who pays for return shipping?
North Frontier will cover the return shipping costs.
How to request a return
-
Contact our support team at:
sales.department@northfrontieruk.com - Provide your order number.
- Inform us that you wish to cancel your purchase.
- Wait for the return instructions.
- Return the product, preferably in its original packaging with all accessories included.
Once the product has been received and inspected, your refund will be processed within 10 business days.
Exchanges (Size, Color, or Model)
When can you request an exchange?
If you would like to exchange your item for another available size, color, or model.
Who pays for shipping?
North Frontier will cover all shipping costs related to the exchange.
How to request an exchange
-
Contact our customer support team:
sales.department@northfrontieruk.com - Provide your order number.
- Explain the reason for the exchange.
- Specify the desired size, color, or model.
- Wait for the exchange instructions.
- Return the product, preferably in its original packaging with all accessories included.
Once the returned item has been received and inspected, we will ship your replacement as soon as possible.
Refund Method
Refunds will be issued using the same payment method used for the original purchase.
- Credit or Debit Card: The refund will be credited back to the original card. Processing times may vary depending on your bank or card issuer.
- Other Payment Methods: Refunds will be processed using the same payment method used for the purchase whenever possible.
Customer Support
If you need assistance, our support team is here to help.
Email: sales.department@northfrontieruk.com
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Mexico City Time).